Clinical Assistant Professor, Health Systems and Population Health
Healthcare Operations and Strategy, Leadership Development
Gaurai has 20+ years of experience in the healthcare industry and excels at the intersection of technology, healthcare operations, care delivery and clinical quality. She believes in developing leaders and firing herself from the job.
Gaurai started off a therapist at an academic medical center in Bangalore, India but soon decided to pursue an entrepreneurial path and founded Counseling India, in 2002. She was instrumental in scaling it to multiple locations and adding on the telehealth care delivery service model. Her entrepreneurial journey reached a successful culmination in 2016 when she made a strategic exit after selling her company.
Her next role was at the Seattle based virtual primary care company, 98point6, where she scaled their local clinic to a nationwide, 24/7 presence as well as expanded their behavioral health offering across all US states. She established and grew multiple verticals to support the company’s sustainable growth- Capacity Operations, Provider and Health plan Operations, Clinical and Customer Support and Care Coordination services; while leading a team of 250+ physicians and BH clinicians.
In her recent role at Cerebral, she grew the clinical and operational systems to support 2800+ BH clinicians. She led multiple strategic initiatives in the service of improving unit economics that led to significant reduction of operational spend while reducing regrettable clinician churn and improving clinician NPS.
Gaurai combines her passions around healthcare strategy, operations and leadership development by teaching at the University of Washington MHA program.
Executive MHA Health Care Administration, University of Washington, 2017
Master’s Psychology, University of Madras (India), 2008
Certificate Health Counseling, Harvard Medical School, 2007
Postgraduate Diploma Promotive & Preventive Healthcare, Apollo Hospitals Educational and Research Foundation, 2006
Postgraduate Diploma Occupational Therapy, All-India Institute of Physical Medicine and Rehabilitation, 1999
Bachelor Degree Occupational Therapy, Government Medical College, 1997